Privacy Policy

WatchBay AU (“WatchBay”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase from www.watchbay.com.au.

By using our website, you agree to the terms of this Policy.

Information We Collect

We collect only the personal information necessary to operate our business and fulfil customer orders.

When you place an order or contact us, we may collect:

• Full name

• Email address

• Shipping and billing address

• Telephone number (if provided)

• Order details and purchase history

This information is used to process payments, arrange delivery, provide customer support, and communicate order updates. Where you have given consent, we may also send occasional promotional communications. You may unsubscribe at any time.

We do not sell, rent, or trade customer information to third parties.

Secure Payment Processing

All payments are processed securely via trusted third-party payment providers, including PayPal and Stripe.

WatchBay does not store, access, or retain any credit card numbers, card verification values (CVV), or full payment details. Payment data is encrypted and handled directly by the respective payment provider in accordance with their compliance and security standards.

Website & Technical Data

When you visit our website, certain limited technical information may be collected automatically through cookies or similar technologies. This may include:

• Browser and device type

• General geographic location (such as country)

• Website usage data and browsing behaviour

This information is used for analytics, website optimisation, fraud prevention, and improving user experience. It does not personally identify you.

You may disable cookies through your browser settings; however, some website features may be affected.

How We Use Your Information

We use personal information only where reasonably necessary to:

• Fulfil and deliver orders

• Send order confirmations and tracking details

• Provide customer service and support

• Improve website functionality and performance

• Detect and prevent fraudulent activity

• Comply with legal obligations

We process personal information only for legitimate business purposes.

Disclosure of Information

We may share necessary personal information with trusted third-party service providers strictly for business operations, including:

• Payment processors

• Shipping and logistics providers

• Website hosting and technology providers

These parties are required to handle information securely and only for the purpose of providing their services.

We may also disclose information where required by law or to protect our legal rights.

International Transfers

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take security seriously, no online transmission can be guaranteed to be completely secure.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Access & Correction

You may request access to the personal information we hold about you or request corrections where necessary. To do so, please contact us using the details below.

Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Email: contact@watchbay.com.au