Shipping & Returns
How long does shipping take?
Australian deliveries typically arrive within 2–7 business days. New Zealand deliveries generally take 5–10 business days.
Depending on availability, some orders are fulfilled from our international warehouses, in which case delivery usually takes around 7–15 business days. Where this applies, we’ll let you know.
All timeframes are estimates. You’ll receive tracking details as soon as your order is dispatched.
When will my order be dispatched?
Orders are usually prepared and dispatched within 1–3 business days. During peak periods dispatch may take slightly longer. You’ll get a confirmation once your order is on its way.
What does shipping cost?
- Within Australia: complimentary insured shipping on orders of $150 or more. Orders under $150 have a flat shipping fee of $20.
- New Zealand: flat rate of AUD $22.
- Other international destinations: calculated at checkout based on location and courier rates.
All prices on our site include GST where applicable to Australian orders.
Do you ship internationally?
Yes. We ship throughout Australia and New Zealand, and to selected international destinations.
If you’re outside Australia or New Zealand, email us at contact@watchbay.com.au and we’ll confirm whether we can deliver to your country. International timeframes vary by destination. Customs duties, import taxes and similar charges imposed by the destination country are the purchaser’s responsibility, and we’re not able to estimate them in advance.
How do I track my order?
Once dispatched, you’ll receive an email with your tracking number and courier details. If you haven’t received tracking information within a few business days of ordering, please contact us.
What if my parcel is delayed or doesn’t arrive?
Check your tracking link first for the latest courier updates.
If a parcel is delayed, appears lost, or is marked as delivered but you haven’t received it, contact us. We’ll liaise with the courier and investigate. We won’t leave you without a resolution on an order that genuinely hasn’t reached you.
To help avoid problems, we recommend choosing a secure delivery address where someone can receive the parcel.
Are shipments insured?
All orders are tracked, and shipments are insured in transit where the destination and courier service allow. If you’d like confirmation for a specific order, just ask.
How will my watch be packaged?
Every watch is inspected and securely packaged so it arrives in the condition it left us.
Can I return an item?
Yes. We offer a 15-day change-of-mind return window from the date of delivery.
To be eligible, items must be unworn, unused, unaltered and returned in original condition — including the original watch box, packaging, manuals, warranty cards, protective materials and any accompanying documentation. All returns are inspected before approval.
This change-of-mind policy is something we offer voluntarily. It operates in addition to your rights under the Australian Consumer Law and does not limit them in any way.
Who covers return shipping?
- Change of mind: return shipping is the customer’s responsibility.
- Faulty, incorrect, or not as described: we cover reasonable return shipping costs, in accordance with the Australian Consumer Law. Contact us before sending so we can arrange or approve it.
We recommend a tracked and insured service for all returns.
Can I change or cancel my order?
We process orders quickly so they reach you fast. If you need to amend or cancel, contact us as soon as possible and we’ll do our best — though changes can’t be guaranteed once an order has been processed or dispatched.
What if I entered the wrong address?
Let us know immediately. If we can catch it before dispatch, we’ll fix it. Once an order has been dispatched to the address supplied at checkout, we’re limited in what we can do, though we’ll always try to help.
Questions? Email contact@watchbay.com.au
Last updated: JUNE 2026