Shipping & Returns
- Free insured shipping on Australian orders of $150 or more
- Dispatch usually within 1 to 3 business days
- 15-day change-of-mind returns
- Tracked delivery on every order
How long does shipping take?
Australian deliveries typically arrive within 2–7 business days. New Zealand deliveries generally take 5–10 business days.
Depending on availability, some orders are fulfilled from our international warehouses, in which case delivery usually takes around 7–15 business days. Where this applies, we’ll let you know.
All timeframes are estimates. You’ll receive tracking details as soon as your order is dispatched. For international destinations, see “Do you ship internationally?” below.
When will my order be dispatched?
Orders are usually prepared and dispatched within 1–3 business days. During peak periods dispatch may take slightly longer. You’ll get a confirmation once your order is on its way.
What does shipping cost?
- Within Australia: complimentary insured shipping on orders of $150 or more. Orders under $150 have a flat shipping fee of $20.
- New Zealand: flat rate of AUD $22.
- Other international destinations: quoted by email before you pay. See “Do you ship internationally?” below.
All prices on our site include GST where applicable to Australian orders.
Do you ship internationally?
Yes, we ship to most countries worldwide. Availability, carrier and final shipping cost depend on your destination, so please email contact@watchbay.com.au with your country and the watch you are interested in before you order.
The table below is a guide to indicative costs and timeframes by region.
| Region | Standard Indicative postage and time | Express (DHL Express or FedEx) Indicative time and cost |
|---|---|---|
| Asia | Postage approx. AUD $27 to $40 4 to 12 business days | 2 to 5 business days Quoted per order |
| Europe | Postage approx. AUD $36 to $50 5 to 13 business days | 2 to 6 business days Quoted per order |
| North America | Postage approx. AUD $30 to $44 5 to 15 business days | 2 to 6 business days Quoted per order |
| South America | Postage approx. AUD $44 to $63 7 to 25 business days | 3 to 8 business days Quoted per order |
| Africa | Postage approx. AUD $44 to $63 7 to 25 business days | 3 to 8 business days Quoted per order |
Please note:
- Indicative only. These figures are general estimates based on published guidance from Australia Post, DHL Express and FedEx, last reviewed November 2026. They are not a quote, guarantee or delivery commitment, and carriers can change prices, services and timeframes at any time. Standard is usually Australia Post International Standard. Express is DHL Express or FedEx International Priority. We choose the carrier and service for your destination.
- Your final cost depends on destination, parcel weight and size, carrier, service, and the value of your watch, because every international shipment is insured in transit up to the carrier’s limit for your destination. Postage shown is for a single watch parcel up to 1kg, before insurance. We confirm the carrier, service and total shipping cost with you in writing before you pay, and you are under no obligation to proceed.
- Timeframes are business days from when the carrier receives your parcel. They exclude weekends, public holidays, customs processing and peak-period delays.
- Customs and duties. Import duties, taxes and fees charged by your country are your responsibility and are not included. We declare the true value and description of the goods on every international shipment, as required by law. We cannot declare a lower value or mark a shipment as a gift.
- Delivery and availability. Express services need a street address (no PO Boxes) and a contact phone number, and a signature may be required. Tracking is provided, though the level of detail varies by destination. Some destinations or services may be restricted or suspended by carriers or authorities. If we cannot deliver to your destination, we will tell you before you pay or, if it comes to light afterwards, refund you in full.
- Other destinations, including the Middle East and Pacific Islands: contact us for a quote.
Nothing on this page limits your rights under the Australian Consumer Law.
Sources: Australia Post, FedEx Australia and DHL Express Australia, reviewed November 2026. Check the carrier’s website for current information.
How do I track my order?
Once dispatched, you’ll receive an email with your tracking number and courier details. If you haven’t received tracking information within a few business days of ordering, please contact us.
What if my parcel is delayed or doesn’t arrive?
Check your tracking link first for the latest courier updates.
If a parcel is delayed, appears lost, or is marked as delivered but you haven’t received it, contact us. We’ll liaise with the courier and investigate. We won’t leave you without a resolution on an order that genuinely hasn’t reached you.
To help avoid problems, we recommend choosing a secure delivery address where someone can receive the parcel.
Are shipments insured?
All orders are tracked, and shipments are insured in transit where the destination and courier service allow. If you’d like confirmation for a specific order, just ask.
How will my watch be packaged?
Every watch is inspected and securely packaged so it arrives in the condition it left us.
Can I return an item?
Yes. We offer a 15-day change-of-mind return window from the date of delivery.
To be eligible, items must be unworn, unused, unaltered and returned in original condition, including the original watch box, packaging, manuals, warranty cards, protective materials and any accompanying documentation. All returns are inspected before approval.
This change-of-mind policy is something we offer voluntarily. It operates in addition to your rights under the Australian Consumer Law and does not limit them in any way.
If your watch is faulty or not as described, please see our Warranty & Authenticity page for how claims work.
How do I start a return?
- Email contact@watchbay.com.au within 15 days of delivery with your order number and the reason for the return.
- Please don’t post the watch until we’ve confirmed the return in writing and told you where to send it. Unauthorised returns may be delayed or returned to sender.
- Send it back tracked and insured, in its original packaging.
- Once we’ve received and inspected the watch, we’ll refund the price of the watch to your original payment method and confirm by email.
Who covers return shipping?
- Change of mind: return shipping is the customer’s responsibility.
- Faulty, incorrect, or not as described: we cover reasonable return shipping costs, in accordance with the Australian Consumer Law. Contact us before sending so we can arrange or approve it.
- International orders: import duties, taxes and customs fees are paid to authorities in your country and are not refundable by us.
We recommend a tracked and insured service for all returns.
Can I change or cancel my order?
We process orders quickly so they reach you fast. If you need to amend or cancel, contact us as soon as possible and we’ll do our best, though changes can’t be guaranteed once an order has been processed or dispatched.
What if I entered the wrong address?
Let us know immediately. If we can catch it before dispatch, we’ll fix it. Once an order has been dispatched to the address supplied at checkout, we’re limited in what we can do, though we’ll always try to help. If a parcel is returned to us because the address was incorrect or the parcel wasn’t collected, we’ll contact you to arrange re-delivery, and re-shipping costs will apply.
Questions? Email contact@watchbay.com.au
Last updated: NOVEMBER 2026